Shipping Policy
Delivery Timelines: We have a turnaround time of 7 days. Please only place your orders if you can wait, as your order will be packed very carefully with a lot of care.
- Packing & Labelling: All orders placed between Sunday and Friday will be packed and labelled on Saturdays.
- Courier Pickups: Orders will be dispatched on Mondays.
- Shipping Turnaround Time: 7 Days
- Delivery: 3-7+ days, depending on the distance. For example, if you place an order between Monday and mid-Saturday, it will be packed on the coming Saturday and shipped on the following Monday. Orders placed on Sunday will also be shipped the next Monday.
Please keep these timelines in mind before ordering. If you cannot wait for one week, kindly refrain from placing an order. We aim to revert to a quicker schedule soon.
Shipping Charges and Insurance: Shipping charges mentioned on the website are designed to keep costs low. Orders valued up to ₹2500 are secured in case of a lost package by the courier company. Orders valued above ₹2500 will be unsecured for amounts exceeding this value. If you have a high-cost order, please contact us at [email protected] to insure your order. Insuring the package may increase the delivery charge significantly.
1. Shipping Details We take special care in packaging your ordered items using bubble mailers, high-quality cardboard boxes, and packaging materials to ensure they reach you in perfect condition. As collectors ourselves, we understand the excitement and anticipation of receiving an order.
2. Order Processing Time We closely monitor our order log, and as soon as an order is placed, we initiate the packing process promptly. All orders are dispatched within 4-5 working days (Monday to Friday). You’ll receive notifications via email and SMS once the items are shipped, including a tracking number. If you don’t receive the tracking number within two days, please contact us at [email protected].
3. Estimated Delivery Time We use private courier services via Shiprocket, with an estimated delivery duration of 3-7+ days. Private couriers handle packages with extra care.
Important Note: We do not offer Cash on Delivery (COD). All orders must be pre-paid through the payment gateway.
4. Refund & Cancellation Policy
Due to the volatile nature of trading cards and their rapid price fluctuations, all trading card sales are final. Detailed product images are displayed to ensure customers are aware of the product’s condition before purchase. However, in special cases, we may accept returns if the request is made on the same day of receiving the package. All items must have their seal intact and be in their original condition.
If you are unhappy with your purchase, please contact us immediately so we can rectify the situation. Returns not due to an error on the part of Rare Find Collectibles may be subject to a 10% restocking fee. Refunds, if approved, will be processed within 6-7 days and credited to the customer’s bank account.
5. Shipping Refund If multiple orders are placed, depending on the packaging or shipping status, excess shipping charges may be refunded. If the products are already packed, a flat ₹40 packaging and handling fee will be deducted from the refundable amount. For example, if the shipping charge is ₹150, then ₹110 will be refunded.
NDR: Non-Delivery & Return Back Customers must provide the correct address, phone number, and email address when placing an order. Customers are responsible for responding to courier communications and receiving their packages. If a Return to Origin (RTO) is initiated by the courier due to incorrect information or failure to respond, the refund will be processed only after deducting shipping, RTO, and return delivery charges.
Rare Find Collectibles is not liable for delivery delays caused by the courier company or postal authorities. We guarantee to hand over consignments to the courier company within 2-3 days from the scheduled shipping day (Monday). For delays or real-time updates, please contact the courier service provider directly.
Refund Policy
Due to the volatile nature of trading cards and their rapid price fluctuations, all trading card sales are final. Detailed product images are displayed to ensure customers are aware of the product’s condition before purchase. However, in special cases, returns may be accepted if requested on the same day of receiving the package. All items must have their seal intact and be in their original condition.
If returns are approved for reasons not attributable to Rare Find Collectibles, a 10% restocking fee will apply. Refunds, if approved, will be processed within 6-7 days and credited to the customer’s bank account.
Non-Delivery & Return Back (NDR): If the package is undelivered and returned to us, the shipping and return shipping charges will be deducted from the refund. Additionally, for cancellation or non-delivery, a 10% restocking fee will be deducted.
Excess Shipping Charges: If shipping charges collected upfront exceed the actual charges (after considering packaging), the excess amount will be refunded as a gift card.
Please ensure all details are correct during checkout to avoid any delays or additional charges.